Help Center
Find answers to common questions and get support
Getting Started
How do I book a tour?
Browse our guides, select a tour that matches your interests, choose a date and time, and complete the booking process. You'll receive instant confirmation.
How do I find the right guide?
Use our search filters to find guides by location, vibes (interests), style, and language. Watch their profile videos to get a sense of their personality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment system.
Bookings & Cancellations
What is the cancellation policy?
You can cancel for a full refund up to 24 hours before the tour start time. Cancellations made less than 24 hours before the tour are non-refundable.
How do I cancel a booking?
Go to "My Bookings" in your account, select the booking you want to cancel, and click the "Cancel Booking" button.
Can I reschedule my tour?
Please contact your guide directly through our messaging system to discuss rescheduling options.
Safety & Trust
Are guides verified?
Yes! All guides go through a verification process including identity verification, background checks, and profile review by our team.
What if something goes wrong during my tour?
Contact our support team immediately through the messaging system or email us at support@findyourvibe.com. We're here to help resolve any issues.
Still need help?
Can't find what you're looking for? Our support team is here to help.
Contact Support